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• Business Objects Dashboard Tool
• Business Objects Dashboard Manager
• Sap Business Objects Dashboard 4.1

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Hypothesis An idea where the issue is. High level symptoms	Purposeof troubleshooting task How can the troubleshooting task help	Rating(1to5) 5 is high Higher the number the more relevant the tool	Tool name the name of the tool(s) to use	Download kamen rider w the movie sub indo. Whytool is suitable Explains why this tool is helpful for this particular hypothesis.	Howto use the tool for this hypothesis Description (or links to) how the tool can be used to prove/deny the hypothesis	Next Steps/ Recommendations Optionally some possible 'solutions'. Include any references to KBAs
Client side Security issue	Fiddler	captures all the traffic between the client and the server	Enable Fiddler trace while previewing the dashboard
	Captures logs and errors at the 'flash player' level. however requires 'Flash debugger' to be installed	The Flash debugger window will pop-up to show any warning/error messages.
	Narrow down the issue	Event viewer	Can show issues loading or using Flash on the client and eventual crash problem
No data is retrieved at runtime (but works for 'Dashboard Design' tool)	Identify what data values have been sent.	Fiddler	Captures the data within the SOAP call
Refreshing issues with dashboard based on universe queries	Capture the error message and narrow down the issue	Standard BI Platform tracing	Collect the Dashboard server logs	search for errors
Httpwatch	check if this is captures	response in the error : copy the error and search in the dashboard error HttpWatch is an HTTP viewer and debugger that integrates with IE and Firefox to provide seamless HTTP and HTTPS monitoring without leaving the browser window.
Refreshing issues with dashboards based on Web services connections	Identify if the result set of the web service calls have been retrieved successfully or not	Fiddler	For more information, click here.
Microsoft Office integration issue	Validate if the issue is Office version related	Microsoft Office of a different version	Replicate the workflow with a different version of Microsoft Office
Problem with a faulty element within the dashboard preventing the load/preview of the dashboard or the generation of the flash file (not the data retrieval)	Identify which part (canvas, embedded excel or connections) within the tool is preventing the preview of the dashboard	Dashboard Design	Easily narrow down the faulty element	Apply the 'Work by elimination' methodology. For more details, click here.
Problem with an individual connection when the dashboard contains multiple connections	Isolating the problematic connection	Dashboard Design	Easily narrow down the faulty connection	Use the 'Refresh' button for each connection on the dashboard
Performance issues	Identify where the delay is occurring	HttpWatch	Visualise the breakdown of the time for each call	For more information, click here.
Authorization issue with BI Platform or BW (Incorrect rights)	Confirm if this is an authorization issue	Fiddler	Authentication issues/errors are show in the trace. You can also see the response from the server and this is helpful	Check for errors in the log
	Isolate the problem	Standard BI tracing	Captures the communication between the client tool and the BI server	Enable CMC tracing and check for errors
	Confirm if this is an authorization issue	Dashboard Design	Easily checks if this is a user rights issue	Test with the BI Administrator user
Problem with Web services validation	Validate a web service	WS tester tool	Easily validates any web service and provides the WSDL XML output
	Identify if the data retrieved by the web service matches the one retrieved in Dashboard Design	Web Intelligence Rich Client (WRC)	Displays result set in a table which is user friendly	Click here.
		Qaaws Designer	Displays result set in a table which is user friendly	Edit the Web service and check if you are able to publish and view results set.
Problem within the query browser	Check if the web service URL is correct	Fiddler	confirms the validity of the web service URL used and check the data retrieved	Correct the Web service URL defined in the CMC > Applications > Web service For more information, click here.
	Isolate the problem	Standard BI Platform tracing (to collect) and Flexible log reader (to read)	Capture errors in complex scenarios	Enable trace on Dashboard cache and Dashboard processing servers. Look for the error in the log
Problem displaying dashboard in Offline mode	Enable offline mode in Dashboard Designer	Dashboard Designer	Simple	*Enable the offline mode in Dashboard Designer: 1.File > Document properties 2. Check option 'Allow this dasboard to be used offline'
	Enable offline mode on the device	Mobile device	Simple	Go to 'Connect' section and enable 'Offline mode'
	Check for errors	BI mobile trace	If viewing the offline dashboard on mobile	Enable SAP BI mobile trace: KBA 1834585 Video on How to enable log on SAP BI on device Video on How to retrieve log data on SAP BI device
Problem displaying dashboard on mobile devices	Ensure the design of the dashboard is fit to be viewed on mobile devices	Dashboard Designer	You can check the design of the dashboard	For more information, click here
	Further narrow down the issue	Fiddler	Capture trace on mobile devices. Need to install Fiddler on the server	For instructions, click here
	Narrow down the issue	BI mobile trace	Straightforward. No install required	Enable SAP BI mobile trace: KBA 1834585 Video on How to enable log on SAP BI on device Video on How to retrieve log data on SAP BI device

Because every employee 's day-to-day decisions can impact your business. SAP BusinessObjects Dashboards provides an easy, affordable way to create customized business dashboards for a wide range of people and roles and embed them wherever they're needed.

Important Related Articles

The following detailed technical diagrams on BI4.x Dashboards are available :

• View a dashboard when the query result is in the cache process flow
• View a dashboard when the query result is not in the cache process flow
• Design a new dashboard based on a universe process flow
• Preview a new dashboard based on a universe process flow
• Save a new dashboard to the platform process flow

Business Objects Dashboard Tool

Enterprise Support Academy - Meet the Expert session

Business Objects Dashboard Manager

Sap Business Objects Dashboard 4.1

1. After working with both SAP Business Objects Dashboards and SAP Design Studio, and seeing the pros/cons of each tool, I’d like to give my 2 cents on both tools since many people are wondering what the difference is between the 2 tools. BusinessObjects Dashboards wins hands down here IMHO.
2. Enterprise XI 3.1 SP2 release. For the latest information on updates to this document, please visit Business Objects Articles. Dashboard Builder. BusinessObjects Enterprise XI 3.1 SP2 for Windows – Supported Platforms BOC - boc.sap.com (1).
3. Exporting to SAP Business Objects Enterprise After Dashboard Design became a part of BusinessObjects, it was important to be able to export dashboards into the BusinessObjects Enterprise system. Once a dashboard is exported to BusinessObjects Enterprise, users can then easily access their dashboards through InfoView (now BI launch pad ).
4. The licensing of the SAP Business Objects BI starter package is restricted to maximum of100 users maximum on a single server. Crystal Reports Professional and Developer 3.1. Designer Tools. The Crystal Reports report design application and utilities installed by the Crystal Reports setup program (“Designer Tools”) are licensed on a NUL.